Return & Refund Policy
Last Updated: October 30, 2025
At Nizam’s Fragrances, we value your satisfaction and take great care to ensure that every product reaches you in perfect condition. Since our fragrances and attars are delicate and personal-use items, we maintain a transparent yet limited return and refund policy.
Order Cancellations
- Cancellations are accepted only if requested immediately after placing the order and before the product has been shipped.
- Once the order has been processed or dispatched, we are unable to cancel it.
- To request a cancellation, please contact us promptly at nizamsfragrances@gmail.com with your order details.
Returns & Replacements
Due to hygiene and product integrity concerns, returns are not accepted once the product seal has been broken or the packaging has been tampered with.
However, we do offer replacements in the following cases:
- The product delivered is damaged, defective, or incorrect.
- The issue is reported to our Customer Service team within 2 days of delivery at nizamsfragrances@gmail.com, along with unboxing photos or videos as proof.
Once verified, we will arrange a replacement or issue a suitable resolution.
Refunds
- Refunds are processed only in approved cases (such as product unavailability or verified damage).
- Once approved, the refund will be initiated to your original payment method within 3–5 business days.
- Please note that the refund timeline may vary depending on your bank or payment provider.
Products Covered by Manufacturer Warranty
If a product comes with a manufacturer’s warranty, please contact the manufacturer directly for any concerns related to defects or replacements.
Contact Us
For any questions or issues related to cancellations, returns, or refunds, please reach out to our support team at:
Email: nizamsfragrances@gmail.com
At Nizam’s Fragrances, we are committed to delivering a premium experience — from the elegance of our fragrances to the care we extend to every customer.